How to Cancel Your Private Internet Access VPN Subscription
If you’re considering ending your subscription to Private Internet Access (PIA), you’re not alone. While PIA offers competitive pricing, some users have experienced issues with speed and reliability. This guide will walk you through the cancellation process, including turning off auto-renewal, deleting your account, and requesting a refund.
How to Turn Off Auto-Renewal for PIA
To stop your PIA subscription from automatically renewing, follow these simple steps:
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Visit the Website: Open a browser and go to privateinternetaccess.com. Click on Login at the top of the screen.
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Enter Your Credentials: Input your username and password to access your client control panel. Ensure you are on the Subscription Overview tab.
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Find Auto-Renewal Settings: Under your subscription username, locate the next billing section and click on Turn off auto-renewal.
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Confirm Your Decision: You might see a convincing message to stay, but click Turn off auto-renewal again on the prompt.
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Provide a Reason: Select a cancellation reason. You can choose “I have another reason” and enter a single letter, then click Continue with cancellation.
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Final Confirmation: You will be prompted with an option to connect with tech support. Click Turn off auto-renewal one last time to confirm.
Once completed, you will receive a confirmation that your account will not renew after your current billing period. This allows you to continue using PIA until your subscription expires.
How to Delete Your PIA Account
If you’ve decided to completely delete your PIA account, here’s how:
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Submit a Support Ticket: Go to helpdesk.privateinternetaccess.com and scroll to the bottom of the page. Click on Contact Us under the Resources section.
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Compose Your Request: Send a clear message requesting account deletion. For quicker assistance, consider using live chat available on the main PIA website.
How to Get a Refund from PIA
PIA offers a 30-day money-back guarantee. To request a refund:
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Cancel Auto-Renewal: Start by canceling your subscription if you haven’t already.
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Submit Refund Request: Send a support ticket or use the live chat feature, clearly stating you want a full refund under the money-back guarantee.
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Be Assertive: Prepare for potential pushback and reiterate your request confidently.
PIA Alternatives
If you’re in the market for a new VPN, consider some of these alternatives:
- Proton VPN for overall value.
- ExpressVPN if you prioritize speed and user experience.
- Surfshark for consistently fast performance at a reasonable price.
Conclusion
Ending your Private Internet Access subscription is straightforward, whether you choose to turn off auto-renewal, delete your account, or request a refund. Explore alternative VPN services to find one that meets your needs better.
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